Refund and Cancellation Policy

Last updated: 11 September 2026

This Refund and Cancellation Policy explains how purchases work on StylesStudio.ai (the "Service"), operated by StylesStudio AI Private Limited (CIN U62099UW2026PTC259563) ("we", "us", "our"). It should be read together with our Terms of Service. By purchasing credits on the Service, you agree to this policy.

1. What you're paying for

StylesStudio.ai generates AI-based hairstyle, beard, and outfit recommendations and visual previews, based on a photo you provide. Each preview is paid for with credits, at the price listed under "Credit structure" in the app (for example, a hairstyle-only preview costs 1 credit). What we deliver is the recommendation and the visualization itself — not a haircut, a salon booking, or any real-world service. The final, real-world result of any haircut, beard trim, coloring, or outfit choice depends entirely on your own hair, your hairstylist or salon, and how the look is actually executed — factors entirely outside our control.

2. No refunds

Because of what the Service actually delivers, all purchases are final and non-refundable, including for reasons such as:

• You don't like how a particular recommended or requested style looks on you;
• Your hairstylist or salon is unable to replicate the previewed look exactly;
• The real-world outcome differs from the preview due to your hair's actual texture, density, growth, or condition;
• You purchased more previews (credits) than you ended up using; or
• You simply changed your mind after a preview was generated.

Each preview you generate consumes real, immediate processing cost the moment it runs, so a credit is treated as used as soon as a preview is successfully generated from it, whether or not you go on to use the result.

3. Exceptions

We will investigate and, where applicable, issue a refund or replacement credit in these limited cases:

• Duplicate or failed charge: you were charged more than once for the same purchase, or you were charged but never received the credits.
• Technical failure on our side: a credit was deducted from your account but no preview was actually generated due to an error in the Service.
• Required by law: any case where a refund is mandated under applicable Indian consumer protection law.

To request a review under one of these exceptions, contact us within 7 days of the transaction (see Section 6) with your account email and the payment reference (Razorpay payment ID or UPI transaction reference). We will investigate and respond within a reasonable time, generally within 5–7 business days.

4. Cancellations

Credit packages on StylesStudio.ai are one-time purchases, not subscriptions — there is no recurring billing and nothing to cancel in that sense. If a payment is initiated but not completed (e.g. you close the payment window before confirming), no charge is made and no credits are granted; simply try again if you'd still like to purchase.

You may stop using the Service and delete your account at any time (Change Password → Delete account). Any unused credits are forfeited on account deletion and are not refunded, consistent with Section 2 above.

5. How refunds are paid, if approved

Any refund approved under Section 3 is issued to the original payment method used (via Razorpay for card/UPI checkout, or reversed by the same means for a verified manual UPI payment), and typically takes 5–10 business days to reflect, depending on your bank or payment provider.

6. Contact us

For any question about a charge, or to request a review under Section 3, email services@thikana-india.com.

StylesStudio AI Private Limited, CIN U62099UW2026PTC259563. Registered office: A-1902 19TH FLR BLOCK A, GH 2 SECTOR 16, I.A. Surajpur, Noida, Gautam Buddha Nagar- 201306, Uttar Pradesh.

7. Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the Service after a change means you accept the updated policy.